Privacy policy

Effective date: February 22, 2023. Last updated: September 25, 2026.

At SellWithZero.com and BlueBoxAuction.com (together referred to as "we," "us," or "our"), we respect your privacy and are committed to protecting it through our compliance with this privacy policy ("Privacy Policy"). This Privacy Policy describes the types of information we may collect from you or that you may provide when you use our websites (www.sellwithzero.com and www.blueboxauction.com) (together, the "Websites"), the purposes for which we use that information, and the circumstances under which we may disclose that information.

This Privacy Policy applies to information we collect:

• On the Websites.
• In email, text, and other electronic messages between you and the Websites.
• Through mobile and desktop applications you download from the Websites, which provide dedicated non-browser-based interaction between you and the Websites.
• When you interact with our advertising and applications on third-party websites and services if those applications or advertising include links to this Privacy Policy.

It does not apply to information collected by:

• Us offline or through any other means, including on any other website operated by SellWithZero or BlueBoxAuction or any third party (including our affiliates and subsidiaries); or
• Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Websites.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Websites. By accessing or using these Websites, you agree to this Privacy Policy. This Privacy Policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of these Websites after we make changes is deemed to be acceptance of those changes, so please check the Privacy Policy periodically for updates.

1. Information We Collect and How We Collect It

We collect several types of information from and about users of our Websites, including information:

• By which you may be personally identified, such as name, postal address, email address, telephone number, credit card information, or any other identifier by which you may be contacted online or offline ("personal information").
• That is about you but individually does not identify you, such as usage data, location data, and device information.
• About your internet connection, the equipment you use to access our Websites, and usage details.

We collect this information:

• Directly from you when you provide it to us.
• Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
• From third parties, for example, our business partners.

Information You Provide to Us.

The information we collect on or through our Websites may include:

• Information that you provide by filling in forms on our Websites. This includes information provided at the time of registering to use our Websites, subscribing to our service, or requesting further services.
• Records and copies of your correspondence (including email addresses), if you contact us.
• Your responses to surveys that we might ask you to complete for research purposes.
• Details of transactions you carry out through our Websites and of the fulfillment of your orders.

Automatic Information Collection and Tracking.

When you use our Websites or services, we may use various technologies to automatically collect information about your device and how you interact with our Websites, including:

• Usage Details. When you access and use our Websites, we may automatically collect certain details of your access to and use of the Websites, including traffic data, location data, logs, and other communication data and the resources that you access and use.
• Cookies and Similar Technologies. On SellWithZero.com, analytics and advertising tools (Google Analytics, Google Tag Manager, Google Ads, the Meta Pixel and Nutshell visitor insights) load only if you allow them in our cookie banner. Our Cookie Policy lists each one and explains how to change your choice at any time.

2. How We Use Your Information

We use the information we collect from and about you for various purposes, including:

• To present our Websites and their contents to you.
• To provide you with information, products, or services that you request from us.
• To fulfill any other purpose for which you provide it.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To notify you about changes to our Websites or any products or services we offer or provide through them.
• To allow you to participate in interactive features on our Websites.
• To market to you.
• To respond to your requests for information.
• To invite you to events.
• To carry out identity and credit checks.
• To collect money owed to our consignors.
• To maintain our business records.
• To personalize your online experience.
• To maintain market records.
• To ensure that our Websites are presented in the most effective manner for you and for your device.
• To comply with any legal or regulatory obligation.

We may also use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

We may use the information you provide to us to contact you about our own and third-party goods and services that may be of interest to you. If you do not want us to use your information in this way, please let us know by contacting us using the contact information provided in this Privacy Policy.

3. Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect, or you provide as described in this Privacy Policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Website users is among the assets transferred.
• To fulfill the purpose for which you provide it. For example, when you request an auction analysis or value report, we send only the property address (never your name or contact details) to the U.S. Census Bureau’s public geocoding service to place the property on a map and find our nearby sales.
• To measure our advertising, with your consent. If you allow advertising cookies on SellWithZero.com and then send us a form, we may tell Meta (Facebook and Instagram) that your inquiry came from one of our ads. We send your email address and phone number only in a scrambled (hashed) form, together with your IP address and browser type, so Meta can match the inquiry to an ad. We do not send this if you decline advertising cookies.
• For any other purpose disclosed by us when you provide the information.
• With your consent.
• To comply with any court order, law, or legal process, including responding to any government or regulatory request.
• To enforce or apply our terms of use or terms of sale and other agreements, including for billing and collection purposes.

We may also disclose your personal information to third parties to:

• Protect our rights, safety, or property, or that of our affiliates, subsidiaries, other users of the Websites, or others.
• Comply with a legal obligation.
• Enforce our policies and agreements.

4. Your Choices About Our Collection, Use, and Disclosure of Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

• Tracking Technologies and Advertising. On SellWithZero.com, optional cookies load only if you allow them, and you can change your choice at any time with the Cookie settings link at the bottom of every page. If your browser sends a Global Privacy Control signal, we treat it as a request to keep advertising cookies off. SellWithZero.com does not respond to the older "Do Not Track" browser signal, which has no agreed standard. You can also set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. Declining optional cookies does not change how SellWithZero.com works; on other websites, refusing cookies may make some parts inaccessible or not function properly.
• Promotional Communications. If you do not wish to have your email address or contact information used by us to promote our own or third parties' products or services, you can opt out by contacting us using the contact information provided in this Privacy Policy and stating your request. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. If you agreed to receive text messages, you can reply STOP to any of our texts to stop them. This opt-out does not apply to information provided to us as a result of a product or service purchase, warranty registration, product service experience, or other transactions.
• Data Security. We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
• Accessing and Correcting Your Information. You may contact us to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

5. Children's Privacy

Our Websites are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you believe we have received personal information from a child under 13, please contact us and we will delete it.

6. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the "last updated" date at the top. If we make material changes to how we treat our users' personal information, we will also give notice on the Websites. Please check this page from time to time for updates.

7. Contact Information

To ask questions about this Privacy Policy and our privacy practices, or to make any of the requests described above, contact us:

• Mail: SellWithZero, powered by Blue Box Auction Gallery, 2500 Church Street, Norfolk, VA 23504
• Phone: 757-550-0285
• Online: send us a message from our contact page